Return and Refunds Policy

Thank you for shopping with our goalkeeper brand! We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges may be necessary. Please read our return and refunds policy carefully to ensure a smooth and hassle-free process.

1. Eligibility for Returns:

We accept returns within 14 days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.

• The original packaging, including any tags or labels, must be intact.

2. Returns Process:

To initiate a return, please follow these steps:

• Contact our customer support team within 14 days of receiving your order by email and provide your order details.

• Carefully package the item(s) you wish to return, including all original packaging materials, and clearly write the RMA number on the package.

• Ship the package back to our designated return address using a traceable shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to a product defect or an error on our part.

3. Refunds:

Once we receive and inspect the returned item(s), we will process your refund. The following refund options are available:

• If you paid by credit card, the refund will be issued to the original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or card issuer’s policies.

• If you paid via PayPal or another electronic payment method, the refund will be credited back to your original account.

4. Non-Returnable Items:

Certain items are non-returnable for hygiene reasons or due to their customized nature. These may include goalkeeper gloves that have been used, personalized items with custom printing or embroidery, or any item specified as non-returnable on the product page. Please review the product description carefully before making your purchase.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference.

Please note:

• We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.

• The customer is responsible for adequately packaging the returned item(s) to prevent any damage during transit.

• We recommend using a shipping method with tracking and insurance for your return shipment.

• Refunds for returned items will exclude any shipping charges incurred during the initial purchase, unless the return is due to a product defect or an error on our part.

If you have any questions or need further clarification, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing our goalkeeper brand!

Sincerely,

Elite Sport GK Team