Shipping:
We offer worldwide shipping to bring our goalkeeper gear right to your doorstep. Here are some important details regarding our shipping services:
Processing Time:
Once your order is placed, please allow us 1-2 business days to process it. During peak seasons, processing time may be slightly longer. We appreciate your patience and rest assured that we are working diligently to ship your order as quickly as possible.
Shipping Methods:
We collaborate with trusted shipping partners to ensure reliable and efficient delivery of your purchases. The available shipping methods may vary depending on your location. During the checkout process, you will be provided with the shipping options available for your destination.
DHL PARCEL CONNECT
DHL EXPRESS (request quote [email protected])
BPACK WORLD BUSINESS
BPOST
MONDIAL RELAY AT HOME/SERVICE POINT
Shipping Costs:
The shipping cost for your order will be calculated based on the weight of the package, the shipping method selected, and the destination. You can view the shipping charges during the checkout process before finalizing your order. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.
| Country | Shipping | Free shipping | Service point | |
| Belgium | € 6,40 | €50 | / | |
| Netherlands | €7,80 | €100 | €5,10 | |
| Luxemburg | €7,95 | €150 | €3,75 | |
| Germany | €8,50 | €150 | / | |
| France | €9,50 | €150 | €5,90 | |
| Italy | €12,50 | €200 | / | |
| Spain | €12,50 | €200 | €9,95 | |
| Portugal | €12,50 | €200 | €12,50 | |
| Denmark | €15 | €200 | / | |
| Sweden | €16 | €200 | / | |
| Finland | €18,50 | €200 | / | |
| Austria | €12,50 | €200 | / | |
| Estonia | €18,50 | €200 | / | |
| Latvia | €18,50 | €200 | / | |
| Lithuania | €18,50 | €200 | / | |
| Poland | €15,00 | €200 | / | |
| Romania | €16,00 | €200 | / | |
| Czech Republic | €16,00 | €200 | / | |
| Greece | €18,50 | €200 | / | |
| Turkey | / | €250 | / | |
| Bulgaria | €17,50 | €200 | / | |
| Ireland | €15,25 | €200 | / | |
| Slovenia | €14,99 | €200 | / | |
| Slovakia | €14,99 | €200 | / | |
| UK | €13,00 | €200 | / | |
| Iceland | / | €400 | / | |
| Switzerland | / | €250 | / | |
| Cyprus | / | €200 | / | |
| Moldova
Norway |
/
/ |
€400
€300 |
||
| Bosnia and Herzegovina | / | €400 | / | |
| Rest of the world | / | €400 | €46,00 | / |
Tracking Your Order:
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on our website or through the shipping carrier’s online tracking system. Please note that it may take a few hours for the tracking information to become available after the package is dispatched.
International Customs and Duties:
For international orders, please be aware that customs and duties may apply depending on your country’s regulations. Any additional charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office to inquire about any potential fees before placing your order.
Delivery Time:
The delivery time will depend on the shipping method selected and your location. Once your package is shipped, estimated delivery times will be provided to you. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact the delivery time. We appreciate your understanding in such situations.
DHL EXPRESS EUROPE: 1 – 2 days
DHL PARCEL CONNECT EUROPE: 5 days
BPACK WORLD BUSINESS EUROPE: 5-7 days
MONDIAL RELAY AT HOME/DELIVERY 3-6 days
DHL EXPRESS REST OF THE WORLD: 3-5 days
If you have any further questions or need assistance with your order, please feel free to contact our customer support team. We are here to help and ensure your shopping experience is exceptional.
Return and Refunds Policy
Thank you for shopping with our goalkeeper brand! We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges may be necessary. Please read our return and refunds policy carefully to ensure a smooth and hassle-free process.
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Eligibility for Returns:
We accept returns within 14 days from the date of purchase. To be eligible for a return, the following conditions must be met:
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The item must be unused, unworn, and in the same condition as when you received it.
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The original packaging, including any tags or labels, must be intact.
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Returns Process:
To initiate a return, please follow these steps:
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Contact our customer support team within 14 days of receiving your order by email and provide your order details.
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Carefully package the item(s) you wish to return, including all original packaging materials, and clearly write the RMA number on the package.
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Ship the package back to our designated return address using a traceable shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to a product defect or an error on our part.
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Refunds:
Once we receive and inspect the returned item(s), we will process your refund. The following refund options are available:
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If you paid by credit card, the refund will be issued to the original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or card issuer’s policies.
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If you paid via PayPal or another electronic payment method, the refund will be credited back to your original account.
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Non-Returnable Items:
Certain items are non-returnable for hygiene reasons or due to their customized nature. These may include goalkeeper gloves that have been used, personalized items with custom printing or embroidery, or any item specified as non-returnable on the product page. Please review the product description carefully before making your purchase.
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Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference.
Please note:
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We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.
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The customer is responsible for adequately packaging the returned item(s) to prevent any damage during transit.
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We recommend using a shipping method with tracking and insurance for your return shipment.
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Refunds for returned items will exclude any shipping charges incurred during the initial purchase, unless the return is due to a product defect or an error on our part.
If you have any questions or need further clarification, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing our goalkeeper brand!
